Good morning everyone

My name is Francesco, I created this account despite already having one to ask you for help. I no longer remember my password and when I attempt to recover it, I enter my email, username, and security code, but I am then asked to enter a username and password—which, as I said, I no longer have—to access the site. I read that about a year ago you had some problems and perhaps these are the cause of the obstacle I have encountered. I care very much about recovering my account and will be grateful to anyone who wants to help me. Have a good day.