Good evening nicpag, if the measurements are exactly as you observed, then it is evident that the piano is totally out of regulation
When a piano ages and wears down, the hammers
become shorter, the delayed movement between the wippen and the hammer head increases, and the
parameter hammers (jack bushings/parts) become thinner, but the key dip does not increase accordingly. Therefore, the key
reaches the bottom of its stroke before the mechanism completes its own cycle, and the
parameter hammer cannot perform its task.
In a new upright piano, this is usually caused by inadequate key dip in
proportion to the hammer strike, as Maestro Paolo rightly said,
such as an escapement too close to the strings or parameter hammers out of regulation which cause the problem..
x which in your case is simply a matter of correct regulation of all the parts in question.
Regarding the regulation of the escapement, I confirm that an adequate tool is needed to turn the eyelet screw
as you have already noted, x so since it is a piano under warranty, I advise you not to try if you do not possess the correct tool
to avoid damage.
I do not agree with the technician's choice regarding waiting for the mechanism to settle and regulating at the next tuning;
otherwise, I cannot explain why, when you purchase a new piano, I ask you for 300 - 500 euros for the preparation, which consists of all the adequate regulations, tuning, and voicing.