this is my first message, my most sincere congratulations for the website and for the very interesting video tutorials. Time permitting, I hope to also contribute to the enrichment of this great information archive.
Coming to the question that might seem trivial to you, even if it is not a real technical problem, I thought I would post it here; if I have posted in the wrong section, I ask the administrators to excuse me.
With great satisfaction and, after years of study, I have purchased my first piano, a new Yamaha C3. Upon delivery of the piano, I expected a warranty certificate or an accompanying document (invoice separately) signed by Yamaha; I am not asking for an instruction manual, but at least an A4 sheet that "attests" its authenticity.
The dealer told me that Yamaha does not provide any document upon the delivery of a new piano.
As we know with dealers, it is enough to conclude the sale and whether you have purchased a 12 euro flute or a piano for over 20 thousand nothing changes, and if you need assistance or advice they brush you off in an instant.
I believe one should demand a certificate that Yamaha has surely created for that piano. Some brands track their instruments and know to whom they were sold (see Steinway).
i sent a couple of emails to Yamaha technical support (a couple because the response time is about 10 days and I thought the first email hadn't arrived)
In the customer service response, they make no reference to any accompanying document. They simply state that the international warranty document is available online and that this latter begins from the date of purchase indicated on the invoice.
I am awaiting the second response..
Pianoaccordatore wrote:
Congratulations. . . the C3 is an excellent piano in terms of value for money. Some models have tonal nuances almost like a Steinway!
Yes, I am truly satisfied; I had the opportunity to let professional musicians and even an illustrious technician try it out, and they confirmed that it is a very well-made piano
