Over the last 3 months, 3 strings have broken, all three are bass strings: 1 of the G2 and 2 of the C3 (which therefore no longer sounds), the last one was yesterday evening.
The piano is a Kawai KX-21 purchased in March 2010, so it is three years old.
Is it normal for strings to break after three years or is it a problem with the piano (the piano has been used a lot)?? Who should I contact to resolve this problem and what should I do, also because in these years I have often encountered completely incompetent technicians; one even broke a hammer head and glued it back together (then after about a month it broke again). I would therefore like to replace the strings with KAWAI replacement materials specifically designed by the company and if possible I would like a professional Kawai technician.
Ah....and anyway I suppose that if 3 strings have already broken, another 10 are about to break, so I believe the problem won't be solved just by replacing the 3 strings, correct me if I'm wrong....
Can you give me some clarification regarding this???
It could depend on incorrect placement of the escapement point or hammers that are too hard, or from incorrect tuning (perhaps... I am only making a hypothesis..... the tuner made those strings too sharp... but anyway it is a remote hypothesis)....nothing else comes to mind. Strings are made well in Europe too... we have highly specialized builders... even in Italy
P
Pianoaccordatore
Reply 3 by Pianoaccordatore
Ciao DanielePiano,
in your post you write that you bought your pf in March 2010 but you do not specify if it was new or used at the time of purchase.
If the piano was used, then the reason for the strings breaking could be that the entire plate has many years of use and needs to be replaced.
If instead the pf was new, it could be that the instrument is positioned in an environment where there are sudden changes in humidity or that the tuner raised the pitch excessively during tuning. (450 hz?)
For specialized Kawai technicians and for original components, try going to the Kawai website and sending an email.
