Maestro, I sincerely thank you. However, I would never dare to trouble you to come from the other side of Italy for a piano that is almost out of use. To tell you the truth, if I found the strength to re-expose the problem to someone, it is precisely for the benefit of "distance": it guarantees the sincerity and disinterestedness of the information being exchanged (more so for me; your seriousness, Maestro, is well known)
I am sorry to have to say, believe me Maestro, that all the operations necessary for the preparation of the hammer felt were carried out as prescribed by the Steinway protocol (the concert one, moreover). The technician who intervened has a Steinway diploma and whoever, after him, laid hands on the instrument was nonetheless a competent technician who for generations has cared for the instruments of all the masters/students/enthusiasts in my region.
My point of view diverges radically from theirs, as they like the instrument.
I am certain they are not acting in bad faith; it is simply that for me it was better before, whereas they have a different way of hearing.
There is no tuning or intervention of any kind that can curb such a wide timbral difference (I am a young student, but I don't get "intimidated" easily...) and one would still have to say how different the timbres of current Steinways are (it is enough to listen to Pollini or Schiff today) from those of thirty years ago.
Aside from the tuning, it has also become heavier. (When it should have been the opposite).
And to crown the madness (it was truly unlistenable), I had an Abel [felt] installed (on different pins) with more or less similar results (better on the last three high octaves).
This is my adventure. Unfortunately, the original hammers were discarded by the technicians.
I can only say they were "by sight" of the same type as Fra'sāmahogany, impregnated, and very bulbous.
Good day and thank you.